Refund policy

📜 Vioxa.in - Refund & Return Policy

Return & Exchange Policy

Returns are accepted within 7 business days of delivery.

For replacement, exchange, or damaged products, we will process the exchange within 5 days of receiving the returned product. The replacement item will be delivered within 6 working days thereafter.

1. Overview

At Vioxa, customer satisfaction is important to us. Our perfumes and products are crafted for quality and enjoyment, but we understand that sometimes issues can occur during delivery. This Refund & Return Policy outlines how refunds, returns, and exchanges are handled for purchases made at vioxa.in.Vioxa

2. Return Eligibility

• Non-Returnable Items: Perfumes and fragrance products are non-returnable simply due to change of mind.Vioxa

• Eligible for Refund or Replacement:

  • Damaged products

  • Defective items

  • Wrong product delivered

• To qualify for a refund or replacement, the issue must be reported within 7 days of delivery.Vioxa

3. How to Request a Return or Refund

To initiate a refund or replacement request:

1. Contact Customer Support within 7 days of delivery.

   • 📧 Email: manmohanchodhary01@gmial.com (as listed on site)Vioxa

2. Provide Required Proof:

   • Order number

   • Clear photos and/or video showing the issue (damage, defect, or incorrect item)Vioxa

3. Verification:

   • We will review your claim and, if valid, approve the refund or replacement.

4. Refund Process

• Refunds will be credited to the original payment method used at checkout.

• Once approved, refunds typically take 5–10 business days to reflect in your account (time may vary by bank/payment provider).

• Shipping charges are refunded only if the item was damaged, defective, or incorrect.

• We do not refund shipping charges if the return is due to a no-fault reason. (Use of perfumes and change of mind not accepted as valid causes.)Vioxa

5. Replacement Policy

• If a replacement is requested and approved, we will send the correct or non-defective item at no extra cost.

• Replacements depend on stock availability. If unavailable, a refund will be processed instead.

6. Non-Returnable / Non-Refundable Situations

Refunds or returns are not provided for:

• Change of mind or buyer preference

• Perfumes opened or used without defect

• Requests made after 5 days from delivery

• Items missing supporting proof (photos, video, order details)Vioxa

7. Customer Support

If you have questions about returns or refunds:

• Email: manmohanchodhary01@gmial.com (support)Vioxa

8. Policy Updates

This policy may be updated periodically. Please refer to the version on vioxa.in for the most current terms.