Privacy policy

At VIOXA, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you shop with us or interact with our services.

1. Information We Collect

We may collect the following types of information:

Personal Information

Name

Contact details (email, phone number, address)

Payment information (processed securely via our payment partners)

Non-Personal Information

Device information

Browser data

Cookies to improve user experience and website functionality

2. How We Use Your Information

Your information is used to:

Process and fulfil orders

Deliver products to your address

Provide customer support

Improve website performance and user experience

Send order updates or important service notifications

Prevent fraudulent activities

We do not sell, trade, or rent your personal information to any third parties.

3. Shipping Information

Orders are processed the next day after placing the order.

Estimated delivery time: 5–7 business days after dispatch.

4. Return, Refund & Replacement Policy

All products are non-returnable.

Refund or replacement is available only if the product is damaged, defective, or if a wrong item is delivered.

Issues must be reported within 5 days of delivery, with clear photos or proof of the problem.

After verification, we will initiate a refund or send a replacement as applicable.

5. Data Protection & Security

We use secure servers and encrypted connections to protect your data.
However, no method of online transmission is 100% secure, and we cannot guarantee absolute protection.

6. Cookies

We may use cookies to:

Personalize and improve your shopping experience

Track website performance

Remember your preferences

You can disable cookies in your browser settings, but some features may not function properly.

7. Third-Party Services

Our website may contain links to external platforms. We are not responsible for the privacy practices of third-party websites or services.

8. Children’s Privacy

We do not knowingly collect information from children under the age of 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.”

10. Contact Us

For any questions, support, or concerns regarding this Privacy Policy, feel free to contact us:

Instagram: https://www.instagram.com/shop.vioxa/

Email: manmohanchodhary01@gmial.com

Brand Name: VIOXA